Nothing damages the Client’s trust more than a deceptive refund policy. So we’ve made sure ours is simple and transparent. We strive to keep our clients happy

Our refund policy below describes the: circumstances under which SM will give a refund, the process for claiming a refund, and the responsibility of SM in the cases resulting in such a claim. By enrolling for any of our services, you are affirming that you accept and agree with all the terms and conditions defined in the refund policy.

Our ultimate objective is to reach a mutually acceptable resolution. Even later, in case you are not satisfied and think about requesting a refund, we request that you spare some time to write to us at for a final dialogue before asking for a refund.

1. Coverage & Scope
1.1. Our refund policy includes refunds by SM or a website owned and managed by SM.
1.2. This policy does NOT have any liability for companies that are not owned or controlled by SM or for persons not employed or managed by SM.

2. Refund Acceptability
We strive to provide the best results vis-a-vis the terms of the contract. However, if you are not satisfied with the quality of work you must notify us at immediately.

3. Refund Procedure
3.1. To make an official refund request you must write us an email at for the refund requests to be processed. Please include all details about the refund request including supporting documentation. Any refund requests that are submitted through any other channel will not be put into consideration.
3.2. Once the refund request is received, a refund investigation will commence. These are usually straightforward and completed within 7 business days. Once the investigation is complete, our SM Dispute Resolution Team will email you its decision.
3.3. Any approved refund will be processed within 30 business days of the refund being approved and refunds will be issued to the original source of funds (card/bank account).

4. Modifications
We may, at any time, without earlier announcement under its individual discretion, alter this refund policy from time to time. You, therefore, are requested to review this policy regularly. Your sustained use of the SMs’ services automatically signifies your acceptance of the same thereof after any such alterations.

5. Additional information
5.1. Savvy Media operates in a specific service model. Whether you use it once a month or every day, the payments stay the same.
5.2. Savvy Media reserves the right to grant or decline refund requests.

If you need clarification or questions about this policy, our Client Support Specialists are ready to assist you via or

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